The paperwork
Privacy, cookies
& terms.
Last updated: 14 July 2026
The short version: we collect what we need to coach you, we don't sell it to anyone, our site barely uses cookies, and if you're in pain we're coaches, not doctors. The long version follows.
Privacy policy
Who we are
I LOVE PT ("we", "us") operates ilovept.com, a hybrid fitness coaching service. The data controller is ILOVEPT.COM, Gibraltar. For anything in this policy, contact us at letsgo@ilovept.com or via WhatsApp on +350 5400 6032.
What we collect and why
- Quiz answers — your goal, training history, age bracket, and pain or injury details, so we can match you to an app and coach you properly. Collected when you complete the quiz.
- Contact details — your name, email address and WhatsApp number, so a coach can deliver your result and check in with you. Collected with your consent at the end of the quiz.
- Rehab information — if you take the rehab route, the description of your injury or condition in your own words, so your coach can prepare before contacting you.
- Coaching correspondence — the messages you exchange with your coach on WhatsApp, so we can do the job you're paying us for.
- Billing data — handled entirely by Stripe. We never see or store your card number. We can see your name, email, subscription tier and payment status in our Stripe dashboard.
Health data
Information about your injuries, pain or physical condition is special category data under the Gibraltar GDPR, UK GDPR and EU GDPR. We process it only with your explicit consent, given when you submit the quiz, and only to deliver coaching to you. You can withdraw that consent at any time by messaging us, and we'll delete it.
Our legal bases
Consent (the quiz, WhatsApp contact, health information), performance of a contract (delivering your subscription), and legitimate interests (keeping basic business records and defending legal claims).
Who your data is shared with
- Stripe — payment processing, subscriptions, and the customer portal (stripe.com/privacy).
- Formspree — delivers your quiz answers to us by email (formspree.io/legal/privacy-policy).
- WhatsApp / Meta — the messaging channel for coaching (whatsapp.com/legal).
- Our web hosting provider — serves this website.
- Google Fonts — this site loads its typefaces from Google's servers, which means Google receives your IP address when the page loads (policies.google.com/privacy).
Some of these providers are outside Gibraltar, the UK and the EEA; where that's the case, transfers rely on their standard contractual clauses or equivalent safeguards. We never sell your data, and we don't run advertising.
How long we keep it
Quiz submissions from people who don't become clients: deleted within 12 months. Client records: kept while you're a client and for up to 6 years afterwards, as required for tax and legal purposes. WhatsApp threads: deleted on request at any time.
Your rights
You can ask us for a copy of your data, ask us to correct or delete it, object to or restrict our use of it, take it elsewhere, and withdraw consent at any time. Message or email us and we'll act on it within one month. If you're unhappy with how we handle your data, you can complain to the Gibraltar Regulatory Authority (gra.gi), the UK ICO (ico.org.uk), or your local EU supervisory authority.
Terms of service
What we provide
I LOVE PT provides fitness coaching and accountability: app recommendations, check-ins, review of the data you share with us, and general fitness guidance. The apps we recommend are independent third-party products — your use of them is governed by their own terms and prices, and we're not responsible for them. We take care over the shortlist, but we don't warrant any app.
Third-party apps
Independent products, your free choice. Every app we mention or recommend is an independent third-party product. Any download, account, trial or subscription you enter into with an app provider, you enter into of your own free will, directly with that provider, and exclusively on that provider's terms. We are not a party to that relationship, we act as agent for neither side, and no recommendation of ours creates any contract, partnership or agency between us and any app provider.
Your own due diligence. A recommendation from us is a starting point, not a warranty and not a substitute for your own judgement. Before relying on any app, you must do your own homework: investigate and rigorously test its suitability for you — including its features, accuracy, guidance, pricing, renewal and cancellation terms, data and privacy practices, and appropriateness for your health circumstances — and satisfy yourself that it is the right choice before committing money or reliance to it.
No liability for third-party apps. To the fullest extent permitted by law, we accept no liability whatsoever for third-party apps — including their availability, performance, content, advice or guidance, data practices, security, failures, oversights or errors, critical or otherwise — nor for any loss, injury or damage arising from your use of, or reliance on, any of them.
App payments are not our payments. Any payment, subscription, trial, renewal or charge between you and an app provider is entirely separate from your I LOVE PT subscription, at all times. Billing disputes, unexpected charges, trial-to-paid conversions, refund requests and cancellations relating to an app must be addressed exclusively with the provider concerned. We cannot see, manage, cancel or refund payments made to any third party, and cancelling your I LOVE PT subscription does not cancel any app subscription (or vice versa).
Not medical advice
We are coaches, not doctors, physiotherapists or dietitians. Nothing we provide — including on the rehab route — is medical advice, diagnosis or treatment. Always consult a qualified medical professional before starting an exercise or nutrition programme, especially if you have a medical condition, an injury, are pregnant, or are taking medication (including GLP-1 medications). If something hurts beyond normal training discomfort, stop and seek medical advice. Exercise carries inherent risk, and you participate at your own choice and risk.
Health screening, disclosure and our right to refuse
Screening. We recommend that every client completes the PAR-Q+ (2025) pre-activity self-screening questionnaire before starting with us, available free at eparmedx.com. Completion is not compulsory — but if you have any reason to suspect a health issue, you should complete it before we begin or continue, and you must bring any positive or uncertain answers to our attention before proceeding.
Medical clearance. If you know, suspect, or have any reason to believe that a medical condition, injury, symptom, medication or other circumstance may affect your ability to exercise safely, obtaining clearance from a qualified medical professional is your obligation and your first priority — before starting the service, and again before continuing after any new development. We do not screen, diagnose or assess medical fitness to exercise, and we are entitled to assume you are fit to participate in the coaching you have asked us for unless you tell us otherwise.
Duty of disclosure. Our coaching is based entirely on the information you give us. You must explicitly disclose, before we begin, any existing condition, injury, symptom or medication that could be relevant to exercise or nutrition guidance — and promptly disclose anything new that develops during our engagement. We accept no responsibility or liability for existing issues that were not explicitly brought to our attention, or for new developments not promptly disclosed, except to the extent such liability cannot be excluded by law. The onus to raise health concerns rests with you at all times; a coach asking questions does not transfer or reduce that obligation.
Right to refuse. We reserve the right, at our sole discretion, to decline, pause or end coaching for any person whose disclosed conditions, circumstances or new developments could, in our judgement, place them at risk by continuing. Where we exercise this right, we will refund payment for coaching not yet delivered — including a pro-rata refund of an annual plan in this specific circumstance. This is a safety measure, not a judgement, and pausing pending medical clearance will always be offered where appropriate.
Condition of service. The provisions in this section are non-negotiable and form a condition of using the service. By subscribing, you confirm you have read and accept them.
Eligibility
Our services are for adults aged 18 and over.
Subscriptions and billing
- Monthly plans renew automatically each month until you cancel. Cancel anytime through the subscription portal; you keep access until the end of the period you've paid for.
- First-month promise (monthly plans): if your first month isn't working for you, tell us before it ends and we'll refund it. No sulking.
- Annual plans are billed once at a 20% discount and are non-refundable, except where the law says otherwise — your statutory rights, including any applicable cooling-off rights, are not affected.
- Rehab route pricing is agreed individually after assessment and confirmed to you in writing (WhatsApp counts) before any payment is taken.
- Upgrades and downgrades can be made anytime in the subscription portal and are pro-rated automatically by Stripe.
- All payments are processed by Stripe. Prices include applicable taxes unless stated otherwise at checkout.
Your side of the deal
Give us honest information (the coaching only works if the inputs are true), keep your contact details current, and use the service for your own personal fitness — not on behalf of someone else without telling us.
Fair use of coaching
Check-in frequencies per tier are described at checkout. "Message support" means reasonable, human-paced correspondence during sensible hours — it's a coaching service, not a 24/7 helpline.
Liability
Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by our negligence. Subject to that, we're not liable for indirect or consequential losses, for the acts or omissions of third-party apps, or for outcomes that depend on factors outside our control — including, candidly, whether you do the training. Our total liability to you is capped at the amount you've paid us in the 12 months before the claim arose.
Ending things
You can cancel as described above. We may suspend or end the service for abusive behaviour towards coaches or misuse of the service, refunding any unused whole months on monthly plans.
General
We may update these terms; material changes will be notified to active clients. These terms are governed by the law of Gibraltar, and disputes are subject to the courts of Gibraltar — except that if you're a consumer in the UK or EU, you keep any mandatory protections and court rights of your home country.
Contact
Anything at all — data requests, billing questions, or just checking a human exists:
- Email: letsgo@ilovept.com
- WhatsApp: +350 5400 6032